CLIENT RESPONSIBILITIES

• To be available at the agreed time:
  • Weekly
  • Bi-weekly, or
  • Other preferred frequency
• To pay for your sessions 48 hours before your appointment:
  • Regular fee £50
  • Concessionary fee £35
  • Joint fee £60
  • Concessionary joint fee £50
  • Subsidised fee £0
• To notify the therapist of cancellations 48 hours before the session.

Your session must be paid at least 48 hours in advance of your appointment. 

If you haven’t paid within the 48-hour window prior to your session, your appointment will be cancelled.

If you cancel your appointment with less than 24 hours’ notice or fail to attend a 50% charge of your regular fee will apply.

THERAPIST RESPONSIBILITIES

• To offer 50-minute sessions
• To be available at the agreed time; start and end sessions on time
• To provide a quiet, appropriate and undisturbed space
• To maintain safe, professional boundaries and encourage client autonomy
• To regard all contact and information as confidential unless they have reasonable doubt concerning the actual safety of the client or others
• To work within the BACP Ethical Framework (available upon request)
• In the unlikely event of the therapist cancelling, offer an alternative appointment ASAP

WHAT THE THERAPIST OFFERS

I provide Person-Centred counselling, incorporating diverse therapeutic approaches like psycho-education, mindfulness, relaxation, Cognitive Behavioural Therapy (CBT), and others. This approach empowers and supports you in discovering solutions within a nurturing environment tailored to your unique needs, preferences, and personality. Throughout our sessions, I offer you my honesty and respect as we delve into the concerns you’d like to explore.

THERAPEUTIC RELATIONSHIP

• For the safety and effectiveness of our work together, our relationship will remain professional, mutually respectful, and restricted to the therapy environment.
• You can end your session or discontinue your therapy anytime, providing 24-hour notice.
• You can arrange, re-arrange, or cancel your appointments by email, phone, or text.
• To preserve your confidentiality, if we see each other out with the session, I will acknowledge you but not start a conversation unless you initiate it yourself.
• Therapy can be demanding and emotional. If you struggle or feel unhappy with any aspects of the treatment, please try to communicate this to me so we can address the issues.

CONFIDENTIALITY

Information you disclose in our sessions will remain confidential, with exceptions mandated by law and ethical guidelines, including situations where:

• You or others are, in the opinion of the therapist, seem to be in danger or at serious risk of being harmed
• The therapist is required to do so by subpoena (court order or instructions from a coroner)
• The client infers involvement in or knowledge of an act of terrorism or money laundering
• The client implies knowledge of or involvement in drug trafficking
• The client indicates knowledge of or participation in behaviours that may, in the therapist’s opinion, lead to harm or neglect of children and vulnerable adults.

SUPERVISION AND CONFIDENTIALITY

I monitor my practice by attending regular supervision and am committed to self-development and safe practices. Sometimes, I will take aspects of our sessions to supervision to monitor and keep my practice safe. At no time will your name or any identifiable information be mentioned. My supervisor is also committed to our contracted confidentiality.

GDPR

Under the General Data Protection Regulations 2018, you have certain rights. These are:

• You are allowed to see your notes by making a formal request via email
• Records are kept for seven years after termination of therapy and then destroyed
• Having your records amended (change of name and address)
• For clients under 18, records are kept for seven years after the child turns 18
• Records are safely stored in a password-protected computer or a lockable storage facility.

PAYMENT OF FEES

Payments can be made:

1) On my website at https://scotlandcounselling.co.uk/fees/

2) Via bank transfer to Eugenie Young, Bank of Scotland, Account: 01082688, Sort Code: 80-46-91

3) In cash.

ADDITIONAL HELP

If you find that you are in urgent need of emotional support between sessions, you can contact the following:

• The Samaritans (24 hours a day, seven days a week). Call: 116 123; Text: 07725 90 90 90; Visit: www.samaritans.org; Email: jo@samaritans.org

• Breathing Spaces (from 6 pm – 2 am, Monday to Thursday and 6 pm – 6 am, Friday to Monday). Tel: 0800 83 85 87; Website: www.breathingspacescotland.co.uk
• NHS 24. Tel: 111, or if you need an emergency ambulance, call 999 and speak to the operator. Visit: www.nhs24.scot
• Childline (a counselling service for children and young people up to their 19th birthday). Tel: 0800 1111; Website: https://www.childline.org.uk/
• Access Care Team. Tel: 01343 563999 (Monday to Friday from 8.45 am to 5 pm). Out-of-hours emergency number is 03457 565656.