Privacy Policy

This privacy policy explains what personal data we collect when you use this website and how we use, store and protect your personal information under the General Data Protection Regulation (GDPR).


  1. Information about Eugenie Young belongs to a counsellor and psychotherapist, Eugenie Young, residing in Forres, Scotland.


Tel:  +44 (0)7807290032

Professional Membership: COSCA

(Counselling & Psychotherapy in Scotland)  

Professional insurance: Balens


  1. What information do we collect about you?


We collect information about you when you submit your inquiries, feedback, surveys, and client questionnaires or when you order products or services. Information collected may include the following:

  • Name
  • Date of birth
  • Gender
  • Address
  • E-mail address
  • Telephone number
  • Payment information


We don’t store your payment card details on our systems

If you pay by direct debit, we will keep your direct debit mandate for at least the duration of your service as per our contract with you

Particular types of personal data, such as health details (physical and psychological)


  1. Cookies


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information, such as how long visitors stay on our website and browsing preferences. This information is used to gather statistical details on website activity. The visitor’s identity, however, remains unidentified.

The website also uses third-party cookies from a third party, such as Google Analytics. Google Analytics sets cookies to help monitor the website’s usage volume to ensure the service is available and fast.

If you object to collecting, sharing, and using your data, we may not provide you with our products and services.

For further information, visit

You can opt not to accept cookies or remove them. The above website explains how to remove cookies from your browser. However, in some cases, features of our website may stop functioning as a result.


  1. Other websites


This privacy policy only applies to the website. Therefore, when you link to other websites via the links on our website, you should familiarise yourself with their privacy policies.


  1. How will we use the information about you?


Your personal information is collected to:

  • carry out health and requirements analyses, assessments, and therapeutic work
  • receive payments
  • deal with queries
  • send you relevant information
  • receive feedback
  • organise online consultations (e.g., Zoom meetings)
  • carry out administrative work
  • meet legal and regulatory obligations


The information you supply via the application and other forms will be securely transferred to a personal, password-protected computer.


  1. Marketing


We want to send individual clients and subscribers information about our work, services and products. We want to send the above information in various ways, including by telephone, post, e-mail, and our website.

When you submit your information, we will request your consent to send the above data.

All clients and subscribers have a right to stop us from contacting you for marketing purposes.

The personal information of clients, enquirers and subscribers held by will not be shared with, sold or rented to other organisations for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please call us at +44 (0)7807 290032 or e-mail


  1. Sharing Personal Information


Where relevant, we may share your personal information with other companies, including:

  • medical agencies
  • auditors
  • legal advisors and legal/regulatory bodies


When we send you electronic copies of our updates, MailChimp will have access to your e-mail address.

We ensure that others cannot contact individuals using the shared information above and all appropriate protection is in place.


  1. Access to Personal Information


You have the right to request a copy of the information that we hold on you. Please contact us if you require a copy of the above information.


  1. Data retention


The retaining of data is required for contractual, legal or regulatory purposes.

We will retain your data for a minimum of six years following the end of a client relationship.

On rare occasions, we may need to preserve your data for longer, for example, representing you or defending ourselves in a legal dispute or case of a possible future claim.

Electronically stored documents will be protected by password-protected access. All non-electronic records will be held in a locked metal filing cabinet to ensure safe and secure storage.


  1. Your rights


These rights are recognised as Individual Rights under the Data Protection Act 2018. These include:

  • The right to be informed about the personal data we process;
  • The right to access your data;
  • The right to object to the processing of your data;
  • The right to restrict the processing of your data;
  • The right to rectification of your data;
  • The right to the erasure of your data;
  • The right to data portability(to receive an electronic copy of your data)


  1. Access to your information


If you would like a copy of some or all of your personal information, please e-mail


We want to ensure that your personal information is accurate and current. You may ask us to correct or remove information you think is inaccurate.


  1. Changes to our privacy policy


Our privacy policy is under regular review. It was last updated on 08 October 2021.


  1. How to contact us


Please get in touch with us if you have any questions about our privacy policy or information we hold about you:

  1. +44 (0) 7807290032


  1. Complaints


If you are dissatisfied with how we process your data, please get in touch with us using the details above. You can also complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO). You can contact ICO via their website:, live chat or helpline on 0303 123 1113.